RETURNS AND EXCHANGES

Title

wear it. live in it. decide after.

You have 30 days from the day your order arrives to make sure it is right. If something is wrong with your piece, we will replace it and you will not pay a thing. If you simply change your mind, you have options across most of our range, and you will see exactly what each one costs before you decide.

 

To start, email us at service@mariqe.com with your order number and what happened. We will reply with your options and everything you need.

 

The returns and exchanges below apply to orders delivered within the United States. If your order was delivered anywhere else, see International orders.

 

Made to order pieces, our solid gold and platinum range, work differently. See Made To Order Pieces.

something is wrong with my piece

If your piece arrived damaged, faulty, or was not the item you ordered, we will send you a replacement at no cost.

 

If a piece develops a problem after you have worn it, the same applies.

 

How it works

  • Email service@mariqe.com with your order number and a photo of the issue
  • Our team reviews it and confirms your replacement
  • Your replacement is dispatched.

You will not pay return shipping or any fee on a faulty piece. If a replacement develops the same problem, email us and we will arrange a full refund instead.

it doesn't fit

Sizing is not always simple, especially with rings. If your piece is too big or too small, you can exchange it for the right size. Send your piece to our US returns address and we will send the size you need. A flat $19 covers the return and restocking costs.

 

This does not apply to made to order pieces. Those are made to your finger size and cannot be resized or exchanged. See Made To Order Pieces.

 

Delivered outside the US? See International orders.

 

Email service@mariqe.com with your order number and the size you need.

i changed my mind

Sometimes a piece is simply not the one. That is completely fine, and you have two options.

 

Delivered outside the US? See International orders.

Option

What happens

Cost

Exchange it

Send it back, choose something else

$19 USD

Full refund

Send it back, refunded to your original payment method

$19 USD

A $19 return fee will be deducted from the exchange value, or the amount being refunded to you.

 

Made to order pieces cannot be returned for change of mind. See Made To Order Pieces.

 

Email service@mariqe.com with your order number and the option you would like.

made to order pieces

Our made to order range, solid gold and platinum, is made individually after you order, in the metal, stone size and finger size you choose.

 

We do not accept change of mind returns, credits or exchanges on Made to Order pieces.

 

We may not be able to offer a refund or exchange where:

  • an incorrect finger size was supplied at checkout
  • the piece has been worn
  • the piece has been resized or altered by another jeweller
  • the reason is not related to a quality issue.

If something is wrong with your piece

 

If your piece arrives damaged, faulty or is not the item you ordered, we will replace it at no cost to you. If a problem develops after you have worn it, the same applies. Email service@mariqe.com with your order number and a photo.


Before you order
 

Please consider the details carefully before you order. Our team is here to answer anything, especially sizing, and we would rather help you get it right than have you wearing a ring that does not fit.

A $19 return fee will be deducted from the exchange value, or the amount being refunded to you.

 

Made to order pieces cannot be returned for change of mind. See Made To Order Pieces.

 

Email service@mariqe.com with your order number and the option you would like.

international orders

If your piece arrived damaged or faulty, was not the item you ordered, or develops a problem after you have worn it, we will replace it at no cost to you. This is the same for every customer, in every country. Email service@mariqe.com with your order number and a photo, and we will take care of it.

 

Sizing and change of mind

 

Our returns address is in the United States and Australia, so returns from outside the US involve international shipping. If you would like to exchange for a different size or return a piece you have changed your mind about, email service@mariqe.com and we will talk you through what is involved and what it will cost before you send anything.

 

Made to order pieces cannot be returned or exchanged for size or change of mind. See Made To Order Pieces.

what you can return

To be returned or exchanged, pieces should be unworn and in their original condition, with the box and pouch they arrived in.

 

This does not apply to faulty pieces. If something has gone wrong with a piece you have been wearing, that is exactly what our quality cover is for.

 

For hygiene reasons, pierced earrings cannot be returned or exchanged unless they arrived faulty.

common questions

Where do I send my piece?

You can return products to our addresses in the United States and Australia. We will send you the full address by email before you post anything, so there are no surprises.

I am outside the US. Can I still return something?

Yes. If something is wrong with your piece we will replace it at no cost, wherever you are. For sizing or a change of mind, email us and we will explain what is involved and what it will cost before you send anything.

Can I return a made to order piece?

Not for a change of mind. Made to order pieces are made individually to your metal, stone size and ring size, so we cannot take them back or pass them to another customer. If your piece is damaged, faulty or is not the item you ordered, email us and we will replace it for you.

What does the $19 cover? 

Return shipping, inspection and restocking, for pieces that need to come back to us. It does not apply to faulty pieces.

When will I see my refund?

Once your piece reaches us and we have checked it over, refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

Something else?

Email service@mariqe.com. We are happy to help.